Frequently Asked Questions (FAQ)
RECEIVING FAXES
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Can I get inbound numbers in my area code or other area codes?
Yes
Can I get inbound numbers in different countries?
Yes, we have numbers in over 2,000 cities in 26 countries.
Can I receive faxes in different formats (TIF, JPG, PDF)?
Yes
Can I easily change your inbound email address?
Yes
Can I resend an inbound fax to your email address?
Yes
Can I receive faxes to more than one email address?
No
SENDING FAXES
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Can I send faxes in most file types? (DOC, JPG, TXT)?
Yes
Can I set my fax identifier (CSID) for outbound faxes?
Yes
Can I send faxes from more than one email address?
Yes. You can send from up to 5 different email addresses with an eFax Plus or eFax Pro account.
Can eFax accept encrypted email for outbound faxes?
Yes
Does eFax offer any privacy features?
Yes
Can I receive confirmations of fax results by email?
Yes
Can I view outbound fax activity online?
Yes
Is it easy to resubmit failed faxes?
Yes
Can I run fax broadcasts with eFax?
No. Call (877) 329-4373 for our broadcast fax service, jBlast.
Can more than one person use a single eFax account?
Yes. You can have up to 5 users for each eFax number.
PRICING
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Is there a free trial or money-back guarantee?
We offer a 30-day free trial for eFax Plus users.
Does eFax charge a setup fee?
With the 30-day eFax Plus free trial the regular $16.95 setup fee is waived and will never be charged.
Does eFax charge a monthly subscription fee?
eFax Plus costs $16.95 a month plus usage fees.
Is there a limit to how many faxes I can receive?
eFax Plus users can receive 130 fax pages a month free, and over that fax pages cost $0.15 a page with no limit.
How much does eFax charge to send a fax?
With eFax Plus, it costs $0.10 for every 60-second transmission. For most faxes, this works out to $0.10 a page.
MISCELLANEOUS FACTS
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Does eFax offer support? If yes, how (by phone, email)?
eFax Plus users can contact Customer Support by phone or email.
Is support free?
Yes
How long will it take for a sales rep to call me back?
Sales Representatives are available 24-hours a day from Monday-Friday and 8:00a.m.-5:00p.m. PST on Saturday and Sunday.
How long has eFax been in business?
Since 1995
Does eFax own its equipment or do we outsource operations?
Yes, eFax owns and operates all its servers and data centers.
Can I receive summary reports by email?
Yes
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